Customer Relationship Management (CRM)
We provide consultancy services to implement different scenarios such as SAP CRM Sales, Service, Interaction Center and Marketing. Our team has extensive experience in implementing Interaction Center (IC), Web UI based CRM Online, Internet Sales (ISA), Mobile Sales (MSA), People-Centric UI (PCUI), and any of the following :
SAP CRM Upgrades
Our consultants have successfully implemented CRM upgrade projects for many clients in different scenarios of CRM. If you are looking to upgrade to latest SAP CRM release, we can help you evaluate the effort and provide the resources necessary to achieve a successful upgrade implementation. In addition, we conduct customized workshops to educate your team about the new features and functionality available with new releases.
SAP CRM Implementations
Global Implementation of CRM can be a very complex project and can easily become a nightmare, if not done properly. We provide the expertise in integrating your complex global organization and globalization of SAP CRM, including expertise in multiple-language scenario, integration with multiple R/3 back ends and integration with groupware servers and third party applications.
We have one of the most experienced SAP CRM teams in the industry. Many of our team members have experience of 10+ years in SAP CRM.
Our consultants are trained in the latest functionality of CRM 2007 as well as CRM 7.0. TPC is one of the first participants in the SAP CRM 7.0 Ramp-up Program for Partners.
SAP Relationship
TPC has worked hard to build a strong partnership with SAP. Our company has an SAP specific focus that was founded in CRM and BI. We regularly team with SAP license sales account executives and SAP Consulting to provide cost effective, pragmatic implementation approaches to meet customer solution needs and budgets.
Our strongest and most valued relationship is with SAP CRM Consulting. We regularly team on implementations and business development. We are currently building a Trade Promotions Management (TPM) co-branded solution for the consumer products industry with SAP Consulting. The solution is hosted by TPC, is based on CRM 7.0 and is jointly sold, marketed and implemented by TPC and SAP Consulting. TPC is designated as a valued SAP Consulting Gold Partner and Strategic CRM Partner in US.
Our business and technical expertise includes:
New Jersey