Customer Relationship Management (CRM)

Our consultants are actively involved in implementing SAP CRM 2007 . We provide consultancy services to implement different scenarios such as SAP CRM Sales, Service and Marketing. Our team has extensive experience in implementing Customer Interaction Center (CIC), Internet Sales (ISA), Mobile Sales (MSA), People-Centric UI (PCUI), and any of the following :

CRM 2007 Upgrades
Our consultants have successfully implemented CRM upgrade projects for many clients in different scenarios of CRM. If you are looking to upgrade to SAP CRM 2007 release, we can help you evaluate the effort and provide the resources necessary to achieve a successful upgrade implementation. In addition, we conduct customized workshops to educate your team about the new features and functionality available with new releases.

CRM Implementations
Global Implementation of CRM can be a very complex project and can easily become a nightmare, if not done properly. We provide the expertise in integrating your complex global organization and globalization of SAP CRM, including expertise in multiple-language scenario, integration with multiple R/3 back ends and integration with groupware servers and third party applications.

Our business and technical expertise includes:

	CRM Component
	Sales Force Automation (SFA)
	Marketing
	Customer Interaction Center (CIC) with CTI Integration
	Trade Promotion Management (TPM)
	E-Commerce
	Field Service Management

	Technology and Integration
	CRM Mobile Solutions (Blackberry, Smart Phone, Laptop and PDA)
	PCUI / IC Web client
	Service Integration for Groupware, Trillium, and Adobe Forms
	Data Migration and Master Data Management (MDM)
	CRM On-Demand
	Enterprise SAP Integration of CRM with BI, SEM, APO and R/3