A global consumer goods and beauty products company implements global SAP CRM IC application leveraging TPC best practices

Client Profile

	Functional Area: Customer Interaction Center
	Vertical Market: Consumer Goods, Beauty Products
	Project Description: Customer and Consumer Contact Center.
	Technology: SAP CRM. IC WebClient. BW

Business Challenge

A global consumer goods and beauty products company that have grown in size and brand through numerous mergers and acquisitions needed a new way to standardize their policies and procedures for their customer contact center. Senior management have difficulty generating integrated data for strategic planning purposes due to the many diverse systems that are in used by the different brands and businesses. As a company that prides on top notch customer service, business needed a integrated and innovative approach to provide customer service agents with timely and accurate data, and a call center application that will allow the agents to work more efficiently and effectively.

Solution Description

TPC provided a team to handle the technical implementations of a global SAP CRM IC Webclient application based on best practices and strategies. We provided the following for our client:

	Recommendation and implementation of SAP CRM IC Webclient based on best practices
	Developed custom functionalities based on client specific business processes that are unavailable in the standard application
	Provide software, hardware and application training
	Developed custom interfaces to enable integration with legacy applications